How much does delivery cost?  Spend over $120 on products in a single order and receive FREE Postage Australia wide. If your order is less than the minimum spend then postage is a Flat rate of $6.95.

What method of shipping do you use? All parcels are currently shipped using Australia Post - Express Post method of delivery

Where do you ship to? We currently ship Australia Wide.

How do I contact "Dermalogica" Directly? You can contact Dermalogica via their website as follows,  www.dermalogica.com.au.

How do I contact "Michelle's Body and Skin Solution"  Directly? You can contact Michelle's via the townsville salon website as follows,  www.michellesbeauty.com.au

How long does delivery take? Allow between 2-7 business days for delivery depending on your location in Australia. Order placed before 2PM EST will be processed on the same bussiness day.

What payment options do you accept? We accept payments via Direct Deposit and Credit Card (Visa/Mastercard via a secure payment gateway - Paypal). All orders are charged in Australian Dollars (AUD).

Is it safe to enter my Credit Card details? Yes, when you enter your credit card details into our site this information is fully secure, this security is provided by a Payment Gateway and SSL certificates.

How do i know that the products displayed are genuine? All the products displayed on www.beleze.com.au are genuine products and are supplied to us by registered Australian distributors. Beleze is proudly Australian owned and operated.

What happens if the product I’ve ordered is out of stock? We take every care in not being out of stock, however sometimes it is out of our control. If so, we will contact you immediately with the approximate time the product will be back in stock (approx 1-5 days). You may cancel the part of your order that is out of stock for a full refund.

How do I know what my skin type is? Click on the 'Consultation' link and one of our professional skin therapists will contact you with a FREE personalised prescription.

I’ve forgotten my password, how do I make a purchase? Select ‘login' on the right side of the page, click on ‘forgotten password’ and we will send you an email and this will enable you to reset your password.

I have a gift certificate or Coupon, how do I redeem this? When you purchase a gift certificate you are supplied with a unique number, this number can be entered in the gift voucher coupon spot on the shopping cart page and will automatically be deducted from your purchase total.

Do your gift certificates expire? Yes, you have a full 12 months from the date of purchase to use the gift certificate.

Can i receive an 'actual' gift certificate to give as a present? Yes, once you have purchased the gift certificate online and you have received the certificate number then just Contact us and request a hard copy of your gift certificate and we will send one out.

What happens if I’m not happy with my purchase? If for some reason you are not happy with your purchase, Beleze will happily give you a full refund on any unopened products within 14 days of the purchase. See the 'Returns & Replacements' section under the 'Customer Service' link for further information.

How do I know you have received my returned goods? We strongly recommend that you obtain a tracking number for the returned package and/or insure the goods. Once the returned goods are received by Beleze in the original unopened condition, we will refund immediately back to the original purchase source and you will be sent a confirmation email.

Do you give any samples with my order? Yes, all clients receive FREE samples with their delivery and they are chosen by a skincare therapist appropriate to the products ordered.

Can I choose which samples I get? Yes, by all means if you would like a particular sample included with your order then just request it by using the 'Contact us' link, or add in the comments section of your order.